Come and visit us at Homes UK!
22nd & 23rd November
Join us as we launch our decarbonisation service – Net Zero Now
A dedicated team of trained specialists who use their operational experience and Active Housing tool to diagnose tenant problems and take the time to fully understand the repair.
Our Smart Hub provides: A 24/7 service; Cyclical Maintenance such as gas servicing and repairs management for Birmingham; Additional branch support services to facilitate peaks in demand; Support for new branches with mobilisations to ensure a best-practice driven approach.
In our contract with Rotherham MBC, 93% of all repairs are fixed on the same day that the appointment is attended.
With Birmingham City Council, we have negotiated a courier service with our suppliers whereby materials that are not available from van stock can be ordered via the operative’s PDA and delivered to the appointment within an hour.
We provide the legally required certification by completing an annual LGSR within the 12 month timeframe. We also provide a periodic electrical inspection report based on landlord requirements and condition. We provide other cyclical maintenance and testing such as Legionella, CO / fire alarms and door entry systems.
The branch support team has three core functions: operational support, training and reporting. The incoming work is varied, fast-paced and reactive. The team covers inductions, systems training for new and existing staff, creating a suite of reports including the SMART reports and MI branch reports, national branch support which can see the team travelling all over the country, understanding and promoting proactive working, and continuous improvements to the branches and business in general.
In essence, My Home involves placement of the engineer at the heart of our service, providing them with everything they need to deliver exceptional performance, not only operationally but culturally, so that they treat every property that they work in as if it were their own.
This approach, which aims to reduce follow on work by fixing repairs first time, will deliver exceptional service to customers in their homes, keeping them informed at every stage.
On all contracts, voids are surveyed and a work schedule created to return the void property to the clients lettings standard. Works schedules are created by our unique void scheduler, housed within our Impact system.
Our extensive experience in this field has allowed us to continually develop our processes to remove or at least minimise the impact potential challenges can have on turnaround times.
In order to ensure continuation of performance improvements in our void work teams, we have invested in skill development, including recognised building and maintenance qualifications and job-specific training.