Delivering responsive repairs and voids is our core business. Since we were established in 2002, Fortem (formerly Willmott Dixon Support Services) has provided this combined service in people's homes for over 40 social housing clients across the UK. Through our current partnerships, we are annually completing 400,000 repairs in occupied homes whilst preparing 10,000 vacant properties for future occupancy. In addition we undertake repairs nationwide for a wide range of clients and to public sector buildings.

Repairs
End-to-end, customer-focused in-home service
1. Customer Contact
Providing a repairs, reporting and diagnostic service through our Smart Hub Contact Centre.
2. In-Home Service
Treating the home as our own, arriving on time and utilising our 24/7 multi skilled work force to achieve first time fix where possible.
3. Customer Satisfaction
Ensuring we leave tenants completely satisfied and capture customer feedback as part of continuous improvement.
Rapid Turnaround Journey
1. Survey
Identifying all the work required to ready the property for the next tenants.
2. Prepare
Using our multi skilled teams, we complete all of the repairs required to meet with client void specifications.
3. Home Handover
Ensure a successful transition of the home to its new occupier.
Fortem (formerly Willmott Dixon Partnerships) have delivered an exemplary service for Trent & Dove Housing over the last 12 years. This must be one of the longest and most successful responsive repairs and voids partnerships in the UK to date. Over the past 12 years we have completed 162,000 repairs (with 98.5% completed on time), 6,300 voids (with 100% delivered within the 10 day target) and the average customer satisfaction rate for the whole 12 years is 96.7%. They have delivered a fantastic service for us.
Steve Grocock, Director of Property Services, Trent & Dove Housing