Come and visit us at Homes UK!
22nd & 23rd November
Join us as we launch our decarbonisation service – Net Zero Now
Fortem’s SMART Hub is our specialist central support service facility with a dedicated team who use intelligent systems to deliver more for our clients. The SMART Hub is a key link in the business, providing a consistent service and approach to planning, including appointment scheduling, working to achieve contracted service levels and KPI performance.
The 24/7/365 call centre allows our customers and clients to raise general queries at any time. They can also make an appointment and report any defects, with the ability to serve longer term operational and maintenance provisions including aftercare support. Our call specialists are trained to deliver a bespoke service through call identification technology and dedicated scripts for each client.
The Service Centre brings a consistent and disciplined approach to the organising and completing of a large volume of responsive and cyclical activities in line with contracted Service Levels and performance targets. This includes appointment scheduling and monitoring live KPI performance.